Terms & Conditions

These are the terms and conditions (“T&C”) which apply to your purchase of clothing, accessories and other goods (“Goods”) from the Kirei website www.kireiclothing.com (the “Website”)

The Website and Goods are provided by Kirei, a trading name of Kirei Limited, a company registered in England and Wales under registration number 06399171. Our registered address is Kirei Ltd Riverdale House, 18 Riverdale Rd, East Twickenham TW1 2BS. Our VAT number is 936 0780 13. 
In particular, we wish to draw your attention to our policies relating to the terms of purchase within the T&C and our Privacy Policy. If you are under 16 you must let your parent or guardian know about Kirei Ltd’s Privacy Policy before you register to use this Site or any of this Site's services. We reserve the right to only accept orders from those over 18 however. 
We also reserve the right to change the T&C under which the Website and the Goods are provided. Any such change in T&C will be effective to all new orders once included in the text of these T&C and published on the Website. You should check the T&C posted on the Website periodically to ensure that you are aware of and comply with the current version.

These T&C form a legally binding contract between us and you (the user of the website and the purchaser of the goods). The T&C contain the following sections:

If you have any questions about the terms and conditions, the Goods or the Website, please contact us at customercare@kireiclothing.com

 

1. Information about the website

This section sets out some terms about information on the Website.

Separate Disclaimers apply to your use of the Website. By accepting these T&C you also agree to the Disclaimers.

We try to make sure that all information on the Website, including descriptions of our Goods, and listed prices, are accurate and correct at all times. However, mistakes do happen. We will try to resolve all information errors on the Website as soon as reasonably possible, and if we reasonably think that such an error has affected your purchase of Goods we will try to let you know. However, because we take these steps we will not be liable to you for any errors on the Website.

You are responsible for ensuring that your login details, password and all other details in relation to your account remain confidential at all times.

 

 2. Buying and Delivery of Goods

     Shopping at KireiClothing.com is easy:

 

Your Order

Your Order only constitutes an offer to purchase Goods from us, and does not form a binding contract until accepted by us. Where you order more than one product your Order contains a series of offers for each product individually.

On receipt of your Order, we will send you an Order acknowledgement email to the email address that you provide in the Order process. This Order acknowledgement email will contain your Order number, details of the Goods ordered and a delivery estimate. Note that this email is only to acknowledge that your order has been received, and is not acceptance by us of any offers to purchase Goods.

We must receive full payment of the price of the Goods before we can accept any offers.

An offer made by you to purchase a product shall only be deemed to be accepted by us when we dispatch that product to you and send you an Order dispatch email that includes details of the product. We reserve the right to refuse any offers in an Order prior to acceptance.

If a product is not available we will include details of the unavailable product in the Order dispatch email.

Prices and charges on the Website are in UK pounds sterling. All prices are, unless otherwise stated, inclusive of VAT and other applicable taxes.

 

Cancellation of Order

You have the right to cancel your order. However, if the order has been processed and shipped by the warehouse it will not be possible for us to intervene/stop shipment. You will need to follow the standard returns procedure (see below).

Payment

We accept Visa Cards, MasterCard, Debit Matercard, All Visa Debit Cards, All Maestro/Solo and Diners Club. As noted above, payment will be debited and cleared from your account upon dispatch of your order by Kirei. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to Kirei, we will not be liable for any delay or non-delivery.

Security

We take reasonable care to make our Site secure. All credit/debit card transactions on this site are processed using Sagepay, a secure online payment gateway that encrypts your card details in a secure host environment. If you are a registered Kirei user, we will securely store your credit/debit card details on our systems. These details will be fully encrypted and only used to process card transactions that you have initiated. To help ensure that your shopping experience is safe, simple, and secure, Kirei uses Secure Socket Layer (SSL) technology. Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Site.

 

Delivery

Shipping times and charges are generated automatically, based on your shipping address postcode.

UK AND IRELAND DELIVERY SERVICES

Shipping charges are generated automatically, based on your shipping address postcode.

For more information on delivery services see our Terms and Conditions – Buying and Delivery of Goods.

INTERNATIONAL DELIVERY SERVICES

We also offer delivery to selected countries outside the UK, at the following rates:

If you require more details on International Delivery Services, please contact customercare@Kireiclothing.com 

 

3. Returning Goods

You are entitled to a product refund up to 21 days from the dispatch of goods. The returned product must be new with their swing ticket attached. Used or customer damaged items cannot be refunded or exchanged. Returns are free - please contact our customer care department if you need to return a garment as we will refund the postage. To return goods, please email us first at returns@kireiclothing.com to tell us you will be returning your goods and the reason why. Then please fill out the returns form that will be sent with your order. All items should be sent to:  Customer Care Department, Kirei Ltd Riverdale House, 18 Riverdale Rd, East Twickenham TW1 2BS. We will refund to the payment card the price paid for the Goods returned to us on receipt of the returned items. We aim to process all refunds within 10 working days from receipt. However, in busy times it may take a little longer.  For returned goods, we strongly recommend that you return items via registered mail with proof of postage in case the item is lost. We cannot accept responsibility for goods lost or damaged in transit.

Faulty Goods: If your item is faulty (i.e. received damaged or manufacturing fault), we can offer alternatives such as repair or exchanges. For more information, please contact returns@Kireiclothing.com

Colours:
 We have made every effort to display as accurately as possible the colours of our products that appear on the Kirei Website.  However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.

Repeated Returns: Our returns policy is designed to make your online shopping experience easy. However, we do monitor the number of returns made and may refuse to accept orders at our discretion if goods are returned repeatedly.

Your rights under this Section are in addition to the cancellation rights under the Consumer Contracts Regulations 2013.

 

4.  General Terms and Conditions relating to Kirei’s relationship with you

We will not be responsible for any obligations under these T&C in the case of an event outside of our reasonable control (force majeure), including (but not limited to) strikes, lockouts, failures of third party systems or networks, acts of god, fire, earthquake, storm, flood or other natural disaster, civil unrest, acts of terrorism, deliberate sabotage of or malicious damage to equipment or data or for damage to or destruction of premises or equipment.

All notices that we need to give to you under these T&C will be sent by us to your registered email address.

These T&C set out the entire agreement between you and us in respect of the sale, purchase and use of the Goods. They supersede any previous agreement.

If any provision of these T&C is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions (and the remainder of the provision in question) shall be unaffected.

 

DISCLAIMERS

These notices and disclaimers govern your use of the Kirei website, available at www.kireiclothing.com (the "Website") which is offered by Kirei Limited ("we", "us" and "our").

We do our best to ensure that the information on the Website is accurate and helpful at all times. However, we cannot ultimately warrant the accuracy of any information and cannot be held liable for any use or reliance you may put on it except as specifically agreed with us in any further agreement we may make with you in writing.

We do our best to ensure that the Website operates properly at all times, but we make no warranties as to the availability or accessibility of the Website, and (except for when set out in these notices and disclaimers) we will not be liable for any damages, loss, costs or expenses incurred by you as a result of any lack of availability or accessibility of the Website.

Any link (be it a hypertext link or other referral device) used on the Website is provided solely for the use and convenience of the visitor. The link does not represent any endorsement or recommendation by us and does not mean that we have any association with the linked website. We are not responsible for the content of any websites that have links with the Website or for the legal consequences of your entering into any contracts with the third parties that provide these linked websites and we do not accept any liability for any loss, damage, expense, costs or liability whatsoever incurred by you as a result.

We will not be liable for any loss, damage, expense, costs, delays or other liability whatsoever (including without limitation any financial losses such as loss of profit) which you may incur as a result of any event beyond our reasonable control (including without limitation any failure of transmission, communication, computer or other facilities or your inability to access the Website for any reason or any failure, error or delay in the sending or receiving of any notice or communication or instruction through the post or any electronic medium).

Where you deal as a consumer, nothing in the above exclusions affects your statutory rights.

All Intellectual Property Rights and goodwill in or relating to the contents of the Website belong to either us or to our suppliers.

In particular, the trade marks displayed are registered and nothing contained in these conditions or the Website should be construed as granting by implication, estoppel, personal bar, or otherwise, any license or right to use any of the trade marks without our permission. However, copying and printing of those web pages which contain the trademarks is permitted within the scope of the license contained at below.

You may download to a local hard disk and print extracts from the Website solely for personal, non-commercial use. You may also recopy downloaded extracts to others for their personal, non-commercial use.

You may not reproduce part or all of the contents of the Website in any form unless it is for personal, non-commercial use.

You may not copy or otherwise incorporate into or store in any other Website, electronic retrieval system, publication or other work any of the content of the Website in any form (whether hard copy, electronic or other).

You may not frame or link to the Website or any part of it without our express permission.

The interpretation, construction, effect and enforceability of this agreement shall be governed by English Law, and you and we agree to submit to the jurisdiction of the English courts for the determination of disputes.