You are entitled to a product refund up to 14 days from the dispatch of goods. The returned product must be new with their swing ticket attached. Used or customer damaged items cannot be refunded or exchanged. Returns are free - please contact our customer care department if you need to return a garment as we will refund the postage. To return goods, please email us first at to tell us you will be returning your goods and the reason why. Then please fill out the returns form that will be sent with your order. All items should be sent to:  Customer Care Department, Kirei Ltd Riverdale House, 18 Riverdale Rd, East Twickenham TW1 2BS. We will refund to the payment card the price paid for the Goods returned to us on receipt of the returned items. We aim to process all refunds within 10 working days from receipt. However, in busy times it may take a little longer.  For returned goods, we strongly recommend that you return items via registered mail with proof of postage in case the item is lost. We cannot accept responsibility for goods lost or damaged in transit.

Faulty Goods: If your item is faulty (i.e. received damaged or manufacturing fault), we can offer alternatives such as repair or exchanges. For more information, please contact

 We have made every effort to display as accurately as possible the colours of our products that appear on the Kirei Website.  However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.

Repeated Returns: Our returns policy is designed to make your online shopping experience easy. However, we do monitor the number of returns made and may refuse to accept orders at our discretion if goods are returned repeatedly.

Your rights under this Section are in addition to the cancellation rights under the Consumer Contracts Regulations 2013.